Last updated: 26 October 2026
1. Who we are
Play Padel Australia Pty Ltd (ABN 76 688 281 003) trades as Play Padel (“Play Padel”, “we”, “us” and “our”).
We operate the website at playpadelaus.com.au and a padel and recreation club in Seven Hills, New South Wales. We provide court hire, memberships, events and related services.
We are committed to protecting your privacy. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to us, we comply with them. We also aim to follow the standards established by the APPs as a matter of best practice.
2. What information we collect
The information we collect depends on how you interact with us. It may include:
- your name, email address, phone number and postal address;
- your date of birth and, for people under 18, details of a parent or guardian;
- booking, membership, participation and payment-related details;
- emergency contact details;
- information provided through waivers and registration forms;
- the contents of enquiries, survey responses and feedback you send us; and
- technical information collected when you visit our website, such as your IP address, browser type, device information, pages viewed and how you use the website.
Membership, booking and payment information submitted through Playtomic is also collected and handled by Playtomic under its own privacy policy and terms.
Depending on the way our Playtomic account and services are configured, Playtomic may make information available to us so we can operate the club. This may include membership status, booking information, account details and transaction-related information. We only access and use information that is reasonably necessary to operate the club and provide our services.
3. Sensitive information
Some information is considered “sensitive information” under privacy law, including health information.
We may ask for health, injury, accessibility or similar information through a waiver, registration form or incident report so we can operate activities safely and respond appropriately when assistance is required.
We will only collect sensitive information with your consent or where the law otherwise permits or requires it. We will only use or disclose it for the purpose for which it was collected or another directly related purpose permitted by law.
4. How we collect your information
We collect information directly from you when you:
- register your interest or join a waitlist;
- create or manage a booking or membership;
- sign a waiver;
- enter a competition;
- participate in a program or event;
- respond to a survey;
- contact us; or
- otherwise interact with Play Padel.
We may also receive information from third parties, including Playtomic, or from a school, employer or group organiser making a booking on your behalf.
Our website also collects limited technical information through essential cookies, server logs and similar technologies.
If you choose not to provide information we reasonably require, we may not be able to provide some services or allow you to participate in certain activities.
5. Why we collect and use your information
We collect, hold and use personal information to:
- provide and administer bookings, memberships, programs, events and competitions;
- process payments and maintain transaction records;
- respond to enquiries and provide requested information;
- manage health, safety and security at our venue;
- send newsletters, club news, offers and updates;
- operate, maintain, secure and improve our website and services;
- understand how people interact with our services;
- manage advertising and marketing activities; and
- meet our legal, insurance, record-keeping and dispute-handling obligations.
We will not use or disclose your information for an unrelated purpose unless you consent, you would reasonably expect us to do so, or the law permits or requires it.
6. Newsletters and direct marketing
We send marketing messages only where we have your consent, whether express or reasonably inferred from our relationship with you, and in accordance with the Spam Act 2003 (Cth).
Every marketing email includes a working unsubscribe facility. Marketing SMS messages will also provide a way to opt out. We will action unsubscribe requests within five business days.
You may also opt out by emailing hello@playpadelaus.com.au.
Unsubscribing from marketing does not prevent us from sending service-related communications, such as booking confirmations, membership notices, safety information or responses to your enquiries.
7. Who we share your information with
We may share personal information with:
- Playtomic, for memberships, bookings and related club services;
- payment providers;
- providers that support our website, hosting, email, communications, analytics and IT systems;
- insurers and professional advisers;
- regulators, courts and law-enforcement bodies where required or authorised by law; and
- a prospective buyer or investor if our business or assets are sold or restructured, subject to appropriate confidentiality arrangements.
We take reasonable steps to ensure service providers protect personal information and use it only for the services they provide to us.
We do not sell personal information. If we introduce advertising or analytics arrangements that involve sharing website activity with another platform, we will update this policy and our website notices before or when those tools are introduced.
When you access Playtomic or another external website or application, that provider collects and handles information under its own privacy policy. We encourage you to review that policy before providing personal information.
Overseas disclosure
Playtomic is operated by Playtomic S.L., which is based in Spain. Information handled through Playtomic may therefore be processed outside Australia.
Other providers may also store or process information outside Australia, depending on the hosting, communications, analytics and other platforms we adopt.
Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with applicable Australian privacy requirements, or we rely on consent or another permitted exception. We will update this policy to identify additional countries where practicable once our provider arrangements are finalised.
8. Cookies, tracking and advertising
Our website uses cookies and similar technologies that are necessary for the website to operate and remain secure.
We have not yet finalised any additional analytics or advertising tools.
If we introduce non-essential analytics, advertising pixels or similar tracking technologies, we will:
- update this policy to identify how those tools are used;
- explain what information they collect and who receives it; and
- provide appropriate cookie information and choices where required.
You can also manage cookies through your browser settings. Disabling essential cookies may affect how parts of the website function.
9. Children
Our school, junior and community programs may involve people under 18.
We collect information about children only from, or with the consent of, a parent or guardian and only where reasonably necessary to operate the activity safely.
If you are a parent or guardian and wish to access, correct or request the deletion of your child’s information, please contact us.
Our website is not directed at children under 13, and we do not knowingly collect their information through the website without appropriate parental or guardian involvement.
10. How we protect and retain your information
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No method of storing or transmitting information electronically is completely secure, so we cannot guarantee absolute security.
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to meet legal, accounting and insurance requirements, or to establish, exercise or defend a legal claim.
As a general guide:
- membership, booking, account and waiver records are retained while your relationship with us remains active and generally for up to seven years afterwards;
- financial and transaction records are generally retained for at least five years, or longer where required by law;
- accident, injury and incident records, including related health information, may be retained for up to 12 years after the incident or longer where the participant is under 18, a claim is ongoing, or a longer period is required by law or our insurer;
- enquiries that do not result in a booking or membership are generally deleted or de-identified within two years of our last contact.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Marketing and waitlist information
We retain marketing, enquiry and waitlist information while you remain subscribed or actively engaged with Play Padel.
If you unsubscribe or withdraw your consent, we will remove you from active marketing lists within five business days. We may retain a minimal suppression record, such as your contact details and opt-out date, to ensure we continue to respect your request.
Where there has been no recorded interaction with Play Padel for 24 months, we will generally delete or de-identify the marketing information unless it is connected to an active membership, booking, legal requirement or ongoing enquiry.
11. Data breaches
If a data breach occurs, we will act promptly to contain and investigate it, assess the potential impact and take appropriate remedial action.
Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
12. Accessing and correcting your information
You may ask us to provide access to the personal information we hold about you or correct information that is inaccurate, out of date, incomplete or misleading.
We may need to verify your identity before processing the request. We will respond within a reasonable period, normally within 30 days.
If we refuse a request, we will explain the reason in writing to the extent permitted by law.
13. Privacy complaints
If you have a question or complaint about how we handle personal information, please contact us using the details below.
We will acknowledge your complaint promptly and aim to provide a response within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner to ask whether it can consider your complaint:
- Website: oaic.gov.au
- Phone: 1300 363 992
14. Changes to this policy
We may update this policy from time to time to reflect changes to our services, providers, information-handling practices or legal obligations.
The current version will be published on our website with its most recent “Last updated” date. Where a change is significant, we will take reasonable steps to notify affected individuals.
15. Contact us
Privacy Officer
Play Padel Australia Pty Ltd
ABN 76 688 281 003
Trading as Play Padel
Email: hello@playpadelaus.com.au
Website: playpadelaus.com.au
